faq

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE IF I ORDER OUTSIDE SPAIN?

All our international shipments are processed through our courier agency with controlled tracking so the arrival time ranges from approximately 1-2 weeks. However, please be aware we are not responsible for weather, holidays, country restrictions/customs, taxes/duties or pandemics which may subject your package to delays. When you place an order you will receive a confirmation email at the time of purchase and a second email when your order ships which will include a tracking number. At PDB Planner we track all shipments daily to ensure that you receive your order with minimal delays or issues. 

HOW CAN I CONTACT YOU?

We are available via email hola@pdbplanner.com and/or instagram direct message @pdb_planner. Please know that our goal is to reply within 24 hours of receiving inquiries.  We aim to resolve any issues and/or queries quickly and efficiently, as one of our top priorities is 100% customer satisfaction. 

IS ANIMAL LEATHER MORE DURABLE AND/OR BETTER QUALITY THAN VEGAN?

No. This is a common misconception. 

In fact, animal skin can be much more sensitive to rubbing and stains than synthetic variants. Our materials are 100% cruelty free and are designed to offer all the beauty of natural skin and made to endure the test of time. They are of high quality, soft and durable material which can be easily cleaned with a slightly damp cloth.